1. Delivery Coverage

We ship to all 27 European Union member states. We do not currently ship outside the EU. If you are located outside the EU and wish to enquire about a purchase, please contact us at sjrisinajumi@inbox.lv.

2. Shipping Cost

Shipping is free on all orders, regardless of order value or destination within the EU. There are no hidden fees or surcharges.

3. Delivery Times

Orders are typically dispatched within 2–3 business days of payment confirmation. Standard delivery times after dispatch are:

• Latvia and Baltic states: 2–4 business days
• Central Europe (Germany, Poland, Czech Republic etc.): 4–7 business days
• Nordic countries (Sweden, Finland, Denmark, Norway): 5–8 business days
• Western Europe (France, Netherlands, Belgium etc.): 5–8 business days
• Southern Europe (Italy, Spain, Portugal etc.): 6–10 business days

All delivery times are estimates. Actual delivery may vary depending on local carrier conditions, public holidays, or other circumstances beyond our control.

4. Carrier

We ship all orders via Express Post (express.pasts.lv), Latvia’s express postal service. All shipments include tracking.

5. Order Tracking

Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number. You can track your order directly on the Express Post website at express.pasts.lv.

6. Order Processing

Orders are processed on business days (Monday to Friday, excluding Latvian public holidays). Orders placed on weekends or public holidays will be processed on the next business day.

7. Delivery Issues

If your order has not arrived within the estimated timeframe, please:

1. Check your tracking number on express.pasts.lv
2. Check with neighbours or your building’s reception in case a delivery was left
3. Contact us at sjrisinajumi@inbox.lv if the issue persists

If a parcel is confirmed lost by the carrier, we will send a replacement or issue a full refund.

8. Damaged in Transit

If your order arrives damaged, please photograph the damage and contact us within 48 hours of receipt at sjrisinajumi@inbox.lv. We will arrange a replacement or refund as appropriate.

9. Contact